Hi James, Thank you for contacting Microsoft Community. I understand that you have an issue with installing KB3081704 Update as the update is repeatedly offered. I will surely help you to fix this issue. This issue could have occurred due to these reasons: 1.

Nov 22, 2015  Knowing that KB3081704 is attempting to install Windows DVD Player, I uninstalled Windows DVD Player from my computer. I then hit RETRY on the Windows Update Screen thinking that this time KB3081704 would do a fresh install of the Windows.

Incorrect Windows Update settings. Corrupt Windows Update components.

Try the steps listed here: Method 1: I suggest you to run “Windows Update troubleshooter” to diagnose the exact issue. Press “ Windows key + w” from the keyboard. Type “ Troubleshooting” without quotes in the search box. Select “ View all” option from the left panel.

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Then select “ Windows Update” option from the list and follow the onscreen instructions. Method 2: If the issue persists, I suggest you to try the steps under the section Manually reset Windows Update components and check if it helps. Resetting Windows Update Components will fix corrupt Windows Update Components. How do I reset Windows Update components? Applies to Windows 10.

Please avoid running Fixit’s and Step 11 in this article, as it does not applies to Windows 10. This section, method, or task contains steps that tells you how to modify the registry.

However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

I tried both Method 1 & 2. Results are the same.

I tried running the Windows DVD Player application on my computer and discovered that it would not play any DVD Movies. Knowing that KB3081704 is attempting to install Windows DVD Player, I uninstalled Windows DVD Player from my computer. I then hit RETRY on the Windows Update Screen thinking that this time KB3081704 would do a fresh install of the Windows DVD Player. However, KB3081704 still fails to install. You may find it interesting that every time I select the RETRY button on the Windows Update Screen it first installs KB3106246 successfully then tries to install KB3081704 and it fails with the option to RETRY. When I view my Update History I see 26 times that KB310626 has been installed successfully & 26 times that KB3081704 has failed. These appear as a pair in the history 26 times.

I have no idea why KB3106246 keeps being installed. This all started after I updated this past Tuesday, November 10, 2015 (the so called UPDATE Tuesday) & all those many updates that night were successful. Two days later on November 12, 2015 is when the Windows Update Service started offering KB3106246 & KB3081704. Those 2 updates have been the only items that have been attempting to install since November 12th.